Planning interventions and operational management across wastewater networks

Effective intervention planning begins with a clear and accurate understanding of the wastewater network.

Teams need to be able to:

• accurately locate network assets such as manholes, pipelines and service connections

• identify critical or high-risk areas

• take hydraulic and operational constraints into account

• work from an up-to-date view of the network

Across wastewater and stormwater networks, inaccurate or incomplete information can lead to inefficient interventions, unnecessary costs and operational disruption.

With Dotic’s solutions:

• field data collected through the ConnectField mobile application is immediately available for operational use

• network assets and field information are visualised and managed within the ConnectServices GIS platform

• teams benefit from a clear, shared and continuously updated view of network infrastructure

This approach helps organisations plan interventions based on actual field conditions, improving coordination, efficiency and decision-making.

Not all interventions carry the same level of urgency within wastewater and stormwater networks.

Some situations require immediate action, including:

• risks of flooding or sewer overflows

• blocked or restricted pipelines

• damaged manholes and network assets

• issues affecting flow capacity and network performance

Other activities are part of planned maintenance programmes or longer-term network improvement initiatives.

With Dotic’s solutions:

• issues identified through field inspections or data quality controls are centralised in a single environment

• teams can assess and prioritise interventions according to their level of criticality

• high-risk areas can be identified quickly and monitored effectively

This prioritisation helps organisations allocate resources more efficiently, reduce operational risks and improve network resilience.

By providing clear visibility of network conditions and intervention priorities, Dotic helps teams manage operations more effectively without adding unnecessary complexity to their workflows.

In wastewater and stormwater networks, location and spatial context are fundamental to effective operational planning.

With Dotic’s solutions:

• interventions are visualised directly on interactive maps within ConnectServices

• teams can quickly identify areas requiring attention

• information is shared across operational, engineering and asset management teams

• actions can be adjusted in response to changing network conditions and field observations

The objective is not to replace dedicated scheduling or workforce management tools, but to leverage geospatial information to improve the planning, coordination and oversight of field operations.

By providing a clear view of network assets, intervention locations and operational priorities, ConnectServices helps organisations make better-informed decisions and manage field activities more efficiently.

Effective intervention planning must be closely connected to the teams carrying out work in the field.

With Dotic’s solutions:

• field technicians access assigned interventions directly through ConnectField

• assets and intervention locations can be identified easily on interactive maps

• information is updated immediately following field activities

• progress and status updates are reported in real time

All field data is synchronised with ConnectServices, providing operational teams with up-to-date information and enabling priorities to be adjusted as network conditions evolve.

This continuous feedback loop helps organisations align planning with real-world conditions, improving coordination, responsiveness and overall operational efficiency.

Wastewater and stormwater networks operate in constantly changing conditions, where priorities can shift rapidly due to weather events, network congestion, equipment failures or other operational incidents.

With Dotic’s solutions:

• teams can monitor the progress of interventions in real time

• field information is continuously updated and shared across the organisation

• operational priorities can be adjusted as conditions evolve

• decisions are based on accurate, up-to-date network information

This ability to respond dynamically is essential for maintaining the performance and resilience of wastewater and stormwater networks, while ensuring that resources are deployed where they are needed most.

Establishing a structured approach to intervention planning helps organisations:

• improve coordination between field and operational teams

• reduce response and intervention times

• anticipate operational and environmental risks more effectively

• optimise maintenance and network management activities

• support more informed and reliable decision-making

Intervention planning therefore becomes a key operational management tool, providing greater visibility, improving resource allocation and helping wastewater network operators maintain efficient and resilient infrastructure.