Cas d’usages

FTTH Issue Resolution Management and Corrective Action Tracking

Since construction projects are rarely completed without defects, field inspectors often identify issues during on-site quality control. These issues must be logged, tracked, and resolved before final validation.

Dotic’s solutions streamline defect management and provide full transparency across all corrective actions and field interventions.

Improve Communication Reliability and Enhance Process Transparency

After work acceptance or quality control inspections, issues may be identified in both field conditions and data records.

These may include:

infrastructure defects or installation issues
non-compliant equipment
inconsistencies in geospatial (GIS) data
incomplete or inaccurately recorded network assets

These discrepancies are formally logged as issues that must be resolved before final project approval.

Ensure Reliable Communication and Full Transparency Across Your Processes

Our solutions help you structure and visualize issue management workflows, improving efficiency and reducing processing time. The seamless integration between our SaaS platforms, ConnectServices and ConnectField, ensures fast and reliable data exchange, enabling you to:

Classify and Consolidate All Identified Issues

Assign Field Teams, Plan, and Track Corrective Actions

Schedule a Follow-Up Inspection to Validate Issue Resolution

Efficiently Monitor and Manage Corrective Actions

Once issues are identified, resolving them requires a structured and efficient workflow:

prioritizing issues based on severity and impact
assigning corrective actions to the relevant field teams
scheduling corrective interventions
tracking resolution progress in real time
validating issue resolution after intervention

Effective corrective action management ensures continuous network compliance and improves overall infrastructure quality.

Ensure Seamless Integration Between Field Operations and Operational Management

Efficient issue management depends on seamless data flow between field operations and management teams.

In the field:

issues are captured directly through a mobile field application
anomalies are geolocated and fully documented
data is synchronized in real time

From the office:

teams visualize issues within a Web GIS platform
monitor resolution progress
manage and prioritize corrective actions
validate completed work

This end-to-end continuity eliminates data loss and accelerates issue resolution across the network.

Ensure Full Traceability of Issues and Their Resolution

Chaque réserve doit pouvoir être :

suivie dans le temps
associée à une intervention
documentée à chaque étape
validée après correction

Cette traçabilité est essentielle pour garantir la conformité des travaux et sécuriser la réception finale. Elle constitue également un élément clé pour justifier les corrections réalisées auprès des donneurs d’ordre.