Use cases
Infrastructure defect management and corrective action tracking
Dotic’s solutions enable organisations to collect, manage and process all related information in order to ensure efficient defect tracking, corrective action management and optimal geospatial data quality.
In practice, defect and outstanding issue management can quickly become complex due to the number of stakeholders involved, fragmented communication workflows, difficulties tracking corrective actions and the challenge of centralising all project information.
Structuring and monitoring defect management through connected and collaborative tools helps ensure transparency across completed works, turns geospatial data into a real operational asset and guarantees that infrastructure deployments comply with client and project requirements.
Improve collaboration and increase workflow transparency
Following project handover inspections or quality control operations, anomalies may be identified either on infrastructure assets in the field or within the associated geospatial data.
These issues may include:
- construction defects on infrastructure assets
- non-compliant equipment or installations
- inconsistencies within GIS and geospatial data
- incomplete or incorrectly documented infrastructure assets
These discrepancies are documented as defects or outstanding issues that must be resolved before final project validation and operational acceptance.
Identify and document defects directly in the field
The interoperability between our SaaS solutions ConnectServices and ConnectField ensures fast, reliable and transparent information sharing by enabling organisations to:
Efficiently manage corrective actions
Once defects and outstanding issues have been identified, their resolution requires a structured and coordinated workflow:
- prioritising anomalies based on their level of criticality
- assigning corrective actions to the relevant teams
- planning corrective field interventions
- monitoring the progress of corrective operations
- validating corrections after intervention
Effective corrective action management helps ensure the progressive compliance and operational reliability of the infrastructure network.
Ensure continuity between field operations and operational management
Defect and outstanding issue management relies on seamless information sharing between field teams and operational management teams.
In the field:
- defects are captured directly through a mobile application
- anomalies are geolocated and fully documented
- information is transmitted in near real time
From the office:
- teams visualise defects within a web-based GIS platform
- monitor corrective workflows and issue resolution
- manage and coordinate corrective actions
- validate completed corrections and field interventions
This continuity between field operations and operational management helps prevent information loss and significantly reduces the time required to resolve outstanding issues.
Ensure full traceability of defects and corrective actions
Each defect or outstanding issue must be:
- tracked over time
- linked to a specific field intervention
- documented at every stage of the corrective workflow
- validated once corrections have been completed
This traceability is essential to ensure infrastructure compliance and secure final project acceptance. It also provides a reliable audit trail for demonstrating completed corrective actions to project owners and stakeholders.
Improve operational quality and transparency through geospatial data
Structured defect and outstanding issue management helps organisations to:
- reduce corrective action delays
- improve infrastructure quality
- increase the reliability of GIS and geospatial data
- secure project deliverables
- facilitate coordination between all stakeholders
It is a key operational lever for ensuring overall network quality and sustainably improving the management of field operations.
A key step in the infrastructure asset management lifecycle
Defect management and corrective action tracking are part of a broader operational workflow involving several complementary stages:
Geospatial data quality control
- Ensure data consistency and compliance with internal GIS repositories and industry geospatial data standards.
Planning and monitoring field operations
- Organise field operations and prioritise corrective and operational actions.
Validation of project completion and handover
- Verify that completed infrastructure assets comply with operator requirements and improve the reliability of geospatial data before operational use.
